This course forms part of the 10789NAT Diploma of Applied Gemmology (Valuation).

(This can be undertaken as a stand-alone course).

Overview

Consultative selling is considered an art and focuses upon the customer rather than your product or service. It is a process that creates rapport, builds trust and focuses on creating sustainable relationships. This course covers the skills and knowledge required to act as a consultant to determine customer needs and objectives, provide expert advice and present the best solution to meet requirements.

For more information, please register your interest by contacting the NCJV-EDU education team on 0493842203 or email edu@ncjv.com.au