This course forms part of the 10789NAT Diploma of Applied Gemmology (Valuation).

(This can be undertaken as a stand-alone course).

Overview

Consultative selling is considered an art and focuses upon the customer rather than your product or service. It is a process that creates rapport, builds trust and focuses on creating sustainable relationships. This course covers the skills and knowledge required to act as a consultant to determine customer needs and objectives, provide expert advice and present the best solution to meet requirements.

For more information, please register your interest by clicking the link at the bottom of the page.